Why Follow My Delivery live map is no longer available?
If you head to this link, the UPS Follow My Delivery page now has a message that states:
UPS has not explained the discontinuation of the Your Follow My Delivery live map. However, customers can still track their UPS package delivery by using the UPS tracking number on the UPS website.
The Reason Why the Live Map is Discontinued
We don’t know the exact reasons, but here are some possibilities:
First, the live map only showed the location of UPS trucks, not individual packages. This meant that customers could see where their package was, but not when it would be delivered.
Second, the service may have been too expensive to maintain. The live map required UPS to use GPS tracking devices on all of its trucks, which likely increased the cost of operating the company’s delivery fleet.
Whatever the reason, it’s clear that UPS is no longer interested in providing customers with a live map of its delivery trucks. But customers can still track their UPS packages by using the UPS tracking number on the UPS website.
We discovered a comment on reddit from a UPS driver:
Honestly, that feature was terrible for the drivers. I had customers finding me on my brakes, driving into industrial parks, blocking me in on docks, walking into docks and businesses, being coming safety hazards, just so they can get their Nikes. I’ve had people threaten to hurt or kill me just because I told them, “sorry I can’t get to your package right now” or “I have to deliver all my air first” or “Sorry my truck is too packed” or “I just don’t have it” it was just not worth it
Why do some customers still need the Live Map?
The discontinuation of the Follow My Delivery live map has caused some inconvenience for UPS customers. Some customers rely on the live map to track their packages and plan their day around the delivery.
There are several reasons why UPS customers may need the Follow My Delivery live map:
First, Some addresses have locations that are difficult for the UPS driver to find. The Follow My Delivery live map allowed customers to see when the UPS truck was in their vicinity so they could go meet the driver.
Now, customers will have to wait until the package is delivered and then try to figure out where the UPS truck went.
Second, For an extremely important delivery, some customers like to track their package on the Follow My Delivery live map so they can be there when it arrives.
This is to avoid having their package stolen off of their porch or front doorstep.
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What is Follow My Delivery by UPS?
The Follow My Delivery feature was created to give UPS customers the ability to track their packages in real-time on a map. The service was popular, but it had its limitations.
We all know the feeling of eagerly checking the tracking information for a package we’re expecting, only to see that the delivery driver is still miles away.
It can be frustrating, but it’s important to keep in mind that the driver’s location is only approximate. In many cases, the driver may appear to be closer to your address than they are.
This is because UPS tracking only updates every few minutes, and the driver’s position may have changed in that time. Additionally, proximity to your address does not necessarily mean that the package will be delivered within any particular amount of time.
The delivery timeframe is an estimate, and many factors can affect how long it will take for the package to arrive.
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UPS has discontinued its Follow My Delivery live map feature, but customers can still track their UPS package delivery by using the UPS tracking number on the UPS website.
We hope this article was helpful. If you have any further questions, please feel free to reach out to us at any time. We’re always happy to help! Thanks for reading!
Of all days for the “Follow My Delivery” to consistently crash the UPS app…— Rubén (@rubenator) September 24, 2021